Does your company have Happiness Engineers?
Posted by Jorge Bernal January 28, 2008
The answer is probably no. We don’t have one at Warp. But the folks at automattic are looking for one. I case you don’t know who I’m talking about, these are the guys behind wordpress and akismet.
The details on this position are as following:
Happiness Engineer
Our software and services are far from perfect, and when things go wrong people aren’t shy about contacting us asking for help. We consider the support side of the user experience to be vitally important because it’s the person who interacts with our customers most and makes the biggest impression in their time of need. In fact everyone who joins Automattic, regardless of position, does support for 3 weeks. The customers range from the everyday blogger to VIPs like CNN, Flickr, and People Magazine. The job requires:
- Patience and grace.
- Excellent writing skills.
- Working knowledge of WordPress, HTML, and CSS.
It’s hard to explain how thrilled I am about the existence of a position like that, but I’ll try: it has made me hesitate. I’m one of the owners of Warp, we have recently passed our third year, we are growing, we have 20 employees and we’re close to release version 1.0 of eBox platform. I’d call this a success. But, when I read job descriptions like these, I feel the need to apply or, at least, meet these people.
I’m aware I cannot be in all places at the same time, so I have to let that one go. The good experience I get from this is collecting those details that made me want to go there and trying to make Warp a better place for all of us
